Antivirus for Windows
Basic protection with next-generation technology
Antivirus for Mac
All-around protection specially designed for macOS
Best protection for all devices
Relaxed surfing - no matter with which device
Maximum protection for all your devices
Which security solution is right for you?
On the way
Mobile Internet Security for Android
Protect your mobile life
Mobile Internet Security for iOS
The greatest security for your constant companions
Find mobile device
Keep an eye on your mobile devices
G DATA VPN
Secure VPN software so you can surf anonymously
Help and service
About G DATA
Inventor of the Antivirus
We have been making the digital world safe since 1987
Cybersecurity – Made in Germany
Quality seal as helpful orientation
News at a glance
Find your new job
More on IT security:
MY G DATA
AntiVirus Business (32)
Client Security Business (32)
Endpoint Protection Business (32)
Managed Endpoint Security (32)
How to take an MSINFO and Windows Event Logs report
What information is in these files? The MSInfo report contains information about the hardware and software infrastructure of the PC. The Windows Event Logs contain all sort…
How to troubleshoot the software and take debug logs
When you encounter a technical issue with a component of the G DATA Business software before any log is taken check that the issue isn't be caused by external factors: Is network…
How to take debug logs of the G DATA ManagementServer
The ManagementServer's activity (including database activity) is automatically logged by the software. The logs can be found in the following folder on the server: %ProgramData%\G DATA\AntiVirus…
When updating the virus signatures on Windows Server 2003 I receive the error message "An invalid request was sent to the update server" - how to fix this issue?
Background Information: To ensure the integrity of our update process, we are using SHA2 encryption for our security certificates. Windows Server 2003 (prior to R2) cannot natively receive…
After updating to version 188.8.131.522 of the G DATA ManagementServer, I can no longer log in to the G DATA Administrator.
Cause: This can occur due to the G DATA Administrator being open during the installation of the update. Another cause can be unexpected database entries during the conversion of the database. …
After updating to version 184.108.40.2062 of the G DATA Security Client, emails or meeting requests remain in the outbox and are not getting sent.
On the affected clients, please temporarily deactivate the functionality "Use Spam Filter" in the G DATA Administrator under "Clients/Client Settings/AntiSpam". We are trying to provide you with…
I need help after updating to the latest version 220.127.116.112.
We are happy to offer you many new useful features with the latest version of our business solution. Unfortunately we noticed some issues during the roll-out process. In order to enable you to…
After updating to version 18.104.22.1682 of the G DATA Security Client, the process "NativeMessagingWP.exe" generates an overload on the terminal server.
Please rename the file "NativeMessagingWP.exe" temporarily into "NativeMessagingWP.exe.tmp" and restart the terminal server. We are trying to provide you with an automated solution as soon as…
I can’t log in to G DATA Administrator, what to do?
The following reasons could prevent you from logging in to G DATA Administrator: Cause 1: The user credentials are not recognized Cause 2: The ManagementServer is not reachable Cause 3: The…
How to troubleshoot communication issues between the Security Clients and the ManagementServer of G DATA
In the event of a G DATA Security Clients showing the status « No connection to server » under the column Security Status, there can be several different causes. Not all of them indicate…
The service “G Data Security Client” is not able to start with the error message "Error 1: Invalid function"
This is a rare issue which could happen after a software update to 22.214.171.124, resulting in the G DATA Driver Framework not being correctly installed. As a result, the G DATA Security Client…
Engine B does not update – what should I do?
Background information: On 24 October 2016, a signature update replaced the G DATA engine (Engine B) with a new version (GDAV.dll). As part of the update, the code signing certificate that we use…
How to take debug logs of the G DATA Security Client for Windows in case of communication issues with the ManagementServer
All of the following has to be done on the computer where the Security Client which presents the issue is installed. Step 1. Download DebugView from Microsoft by clicking here. …
How to take debug logs of the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client for Windows
For any issue with the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client, we'll need general client communication logs to identify the issue. Furthermore…
What is the Security Status of a client on G DATA Administrator and how does it work?
To show the Security Status of a G DATA Security Client, proceed as follows: 1. Open G DATA Administrator. 2. Using the client tree on the left hand side, select a client or group of…
Search results 1 until 15 of 33
You are here: