FAQ

75 results:
1. When updating the virus signatures on Windows Server 2003 I receive the error message "An invalid request was sent to the update server" - how to fix this issue?  
Background Information: To ensure the integrity of our update process, we are using SHA2 encryption for our security certificates. Windows Server 2003 (prior to R2) cannot natively receive…  
2. What is the Security Status of a client on G DATA Administrator and how does it work?  
To show the Security Status of a G DATA Security Client, proceed as follows: 1. Open G DATA Administrator. 2. Using the client tree on the left hand side, select a client or group of…  
3. The service “G Data Security Client” is not able to start with the error message "Error 1: Invalid function"  
This is a rare issue which could happen after a software update to 14.0.1.122, resulting in the G DATA Driver Framework not being correctly installed. As a result, the G DATA Security Client…  
4. System Requirements for G DATA Business  
Click here to get a comprehensive list of the minimum system requirement for G DATA Business solutions For the Memory Requirements, they are always expressed as free RAM available and not…  
5. Submit a suspicious file, URL or app  
Submit suspicious URL Submit suspicious file Submit a suspicious app  
6. I need help after updating to the latest version 14.2.0.472.  
We are happy to offer you many new useful features with the latest version of our business solution. Unfortunately we noticed some issues during the roll-out process. In order to enable you to…  
7. I can’t log in to G DATA Administrator, what to do?  
The following reasons could prevent you from logging in to G DATA Administrator: Cause 1: The user credentials are not recognized Cause 2: The ManagementServer is not reachable Cause 3: The…  
8. How to upgrade your G DATA for Windows to one of our more comprehensive security solutions  
Our different product's key features are as follows: G DATA Antivirus: Award-winning security solution including a protection in real time against malware and software vulnerabilities, email…  
9. How to update the virus definitions and program files of G DATA Business  
There are two different update options for your software: Virus signature updates and Program updates. Virus signature updates ensure that your computer stays protected against the most…  
10. How to update G DATA Mobile Internet Security for Android  
By default, G DATA Mobile Internet Security is updated automatically each day. However, it is also possible to start an update manually. To do this, proceed as follows: Step 1. Open…  
11. How to update G DATA for Windows  
There are two different update options for your software: Virus signature updates and Program updates. Virus signature updates ensure that your computer stays protected against the most…  
12. How to update G DATA Antivirus for Mac  
G DATA Antivirus for Mac is kept up to date through an automated process. You can however update the software manually at any time, as follows: Step 1. Open G DATA Antivirus for Mac.…  
13. How to troubleshoot the software and take debug logs  
When you encounter a technical issue with a component of the G DATA Business software before any log is taken check that the issue isn't be caused by external factors: Is network…  
14. How to troubleshoot communication issues between the Security Clients and the ManagementServer of G DATA  
In the event of a G DATA Security Clients showing the status « No connection to server » under the column Security Status, there can be several different causes. Not all of them indicate…  
15. How to take debug logs of the G DATA Security Client for Windows in case of communication issues with the ManagementServer  
All of the following has to be done on the computer where the Security Client which presents the issue is installed.   Step 1. Download DebugView from Microsoft by clicking here. …  
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