FAQ

71 results:
1. "HttpClient error" during an update, what to do?  
Your G DATA software allows you to prevent updates from being downloaded from selected Wifi or 3G networks.  The reason for this is that these network connections can be slower than…  
2. After the upgrade to Windows 10, G DATA is not active. Is my system secure?  
Even though under normal circumstances your G DATA software is ported to the new Windows installation during the update to Windows 10, in some cases it can happen that the operation deactivates…  
3. G DATA Meltdown & Spectre Scanner  
The Meltdown and Spectre vulnerabilities affect nearly every computer. To let you easily check your system, we developed G DATA Meltdown & Spectre Scanner for you. Click here to download G…  
4. G DATA Mobile Security Android: Activating Web Protection after an APK installation  
Step 1: Triggering the possibility to allow restricted settings Step 2: Allowing restricted settings Step 3: Activating Web Protection 1. In G DATA Mobile Security, open Web Protection. …  
5. G DATA Secure Chat is discontinued  
Dear Secure Chatters, The best possible quality in our services and products is our aspiration. Unfortunately we will not be able to ensure this accustomed high standard in our G DATA Secure Chat…  
6. Get started with G DATA Antivirus for Mac  
After your purchase of G DATA Antivirus for Mac, you will receive a Registration Number via email. This number will be needed to activate your product. If you don't know where to find it,…  
7. Get Started with G DATA Business  
This information concerns older versions of G DATA products. We are currently reworking the article and will it be updated in the near future. The Registration Process: When you first purchase a…  
8. Get started with G DATA Mobile Internet Security  
The easiest way to purchase G DATA Mobile Internet Security is from the Google Play Store. The following article will provide you with additional information about this process: How to…  
9. Get started with your G DATA product for Windows  
The Registration Process: When you first purchase a G DATA license, you receive a Registration Number (a.k.a.: License Key). Your license is inactive (and does not expire!) until you use this…  
10. How can I authorize an application on the Firewall?  
The G DATA Firewall is only included in the following products on PC: Internet Security Total Protection The following tutorial will show you how to authorize an application on the…  
11. How to add additional devices to your license for Windows or Android  
Please keep in mind that Windows and Android licenses work separately. You can extend a Windows license from 1 up to 5 devices and an Android license from 1 up to 3 devices, however you can't…  
12. How to allow the ManagementServer or secondary server to be contacted via its IP address or FQDN by the Security Clients  
This information concerns older versions of G DATA products. We are currently reworking the article and will it be updated in the near future. By default the Security Client contacts the server…  
13. How to change locally the ManagementServer or subnet server assigned to a Security Client  
In order to allow a Security Client to connect to a different ManagementServer or subnet server than the one it was originally assigned to, you will have to change a couple of registry values on…  
14. How to configure email based reports  
Step 1. Open the G DATA Administrator and go to the tab ManagementServers > General Settings > Email. Step 2. Click on the small cogwheel at the center right part of the screen. Step…  
15. How to copy and paste text from one place to another  
Step 1. Place your mouse cursor at the beginning of the text you wish to copy. (e.g.: license key sent to you via email). Step 2. Hold down the left mouse button and move your cursor to the end…  
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