FAQ

64 results:
46. How to remove G DATA Antivirus for Mac  
Step 1. Open Finder on your Mac. Step 2. Click on Applications on the left hand. Step 3. Click on the search bar, type in "Uninstaller" and hit the key Enter. Step 4. Double click on…  
47. How to remove G DATA Business  
G DATA Business solutions consist of distinct, yet separate components. Each has to be removed individually. These components are: - G DATA ManagementServer. (Note that the Graphical…  
48. How to remove G DATA for Windows from your PC  
There are two different ways to remove G DATA from your PC, first we will cover the standard one via the Programs and Features of Windows and then the second option via the setup package…  
49. How to remove G DATA Mobile Internet Security from your Android device  
In order to remove G DATA Internet Security from your Android device, you first have to remove it from the list of device administrators. Proceed as follows: Step 1. Open the…  
50. How to renew your G DATA license for Windows  
Your license can be managed (renewed, extended or upgraded) via the G DATA UpgradeCenter. If you have any G DATA program installed on your PC, the easiest way to access the UpgradeCenter…  
51. How to renew your license for G DATA Antivirus for Mac  
In order to renew your G DATA Antivirus for Mac, you first need to purchase a new license key (also called Registration Number). It is not possible to extend the validity of an existing…  
52. How to take debug logs of the G DATA Security Client for Windows in case of communication issues with the ManagementServer  
All of the following has to be done on the computer where the Security Client which presents the issue is installed.   Step 1. Download DebugView from Microsoft by clicking here. …  
53. How to troubleshoot communication issues between the Security Clients and the ManagementServer of G DATA  
In the event of a G DATA Security Clients showing the status « No connection to server » under the column Security Status, there can be several different causes. Not all of them indicate…  
54. How to update G DATA Antivirus for Mac  
G DATA Antivirus for Mac is kept up to date through an automated process. You can however update the software manually at any time, as follows: Step 1. Open G DATA Antivirus for Mac.…  
55. How to update G DATA for Windows  
There are two different update options for your software: Virus signature updates and Program updates. Virus signature updates ensure that your computer stays protected against the most…  
56. How to update G DATA Mobile Internet Security for Android  
By default, G DATA Mobile Internet Security is updated automatically each day. However, it is also possible to start an update manually. To do this, proceed as follows: Step 1. Open…  
57. How to update the virus definitions and program files of G DATA Business  
There are two different update options for your software: Virus signature updates and Program updates. Virus signature updates ensure that your computer stays protected against the most…  
58. How to upgrade your G DATA for Windows to one of our more comprehensive security solutions  
Our different product's key features are as follows: G DATA Antivirus: Award-winning security solution including a protection in real time against malware and software vulnerabilities, email…  
59. I can’t log in to G DATA Administrator, what to do?  
The following reasons could prevent you from logging in to G DATA Administrator: Cause 1: The user credentials are not recognized Cause 2: The ManagementServer is not reachable Cause 3: The…  
60. I need help after updating to the latest version 14.2.0.472.  
We are happy to offer you many new useful features with the latest version of our business solution. Unfortunately we noticed some issues during the roll-out process. In order to enable you to…  
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