FAQ

75 results:
46. How to reactivate an already installed G DATA program for Windows  
If the license of G DATA has expired, you can reactivate it without having to reinstall the software. You simply need a valid Registration Number or Login Credentials (User Name and…  
47. How to reinstall a registered G DATA Business product  
Your Login Credentials will be needed in order to reactivate the ManagementServer. If you don't know where to find them, consult the following article: How to find your Login Credentials for…  
48. How to reinstall G DATA Antivirus for Mac  
If you wish to reinstall G DATA Antivirus for Mac, you will need your Registration Number reactivate the program. If you don't know where to find it, consult the following article: How to…  
49. How to reinstall G DATA for Windows  
Step 1. You will first have to remove the software from your PC. You can uninstall it from the Windows Programs. If you need help with this operation, check the following article: How to remove…  
50. How to reinstall G DATA Mobile Internet Security  
Step 1. You will first have to remove the program from your Android device. The following article will guide you through the removal process: How to remove G DATA Mobile Internet Security …  
51. How to remove G DATA Antivirus for Mac  
Step 1. Open Finder on your Mac. Step 2. Click on Applications on the left hand. Step 3. Click on the search bar, type in "Uninstaller" and hit the key Enter. Step 4. Double click on…  
52. How to remove G DATA Business  
G DATA Business solutions consist of distinct, yet separate components. Each has to be removed individually. These components are: - G DATA ManagementServer. (Note that the Graphical…  
53. How to remove G DATA for Windows from your PC  
There are two different ways to remove G DATA from your PC, first we will cover the standard one via the Programs and Features of Windows and then the second option via the setup package…  
54. How to remove G DATA Mobile Internet Security from your Android device  
In order to remove G DATA Internet Security from your Android device, you first have to remove it from the list of device administrators. Proceed as follows: Step 1. Open the…  
55. How to renew your G DATA license for Windows  
Your license can be managed (renewed, extended or upgraded) via the G DATA UpgradeCenter. If you have any G DATA program installed on your PC, the easiest way to access the UpgradeCenter…  
56. How to renew your license for G DATA Antivirus for Mac  
In order to renew your G DATA Antivirus for Mac, you first need to purchase a new license key (also called Registration Number). It is not possible to extend the validity of an existing…  
57. How to reset or change your G DATA password  
Step 1: Go to the password reset web link below: https://www.gdatasoftware.com/lost-login-data Step 2: Enter either the email address you have registered with us, your G DATA registration…  
58. How to take an MSINFO and Windows Event Logs report  
What information is in these files? The MSInfo report contains information about the hardware and software infrastructure of the PC. The Windows Event Logs contain all sort…  
59. How to take debug logs of the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client for Windows  
For any issue with the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client, we'll need general client communication logs to identify the issue. Furthermore…  
60. How to take debug logs of the G DATA ManagementServer  
The ManagementServer's activity (including database activity) is automatically logged by the software. The logs can be found in the following folder on the server: %ProgramData%\G DATA\AntiVirus…  
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