FAQ

64 results:
46. How to purchase and install G DATA Mobile Internet Security from the Google Play Store  
Step 1. Open the Google Play Store from your Android device. Step 2. Using the search function at the top, search for “G DATA INTERNET SECURITY” Step 3. Click on the second product, with a…  
47. How to find your Login Credentials for G DATA Business  
Your Login Credentials are displayed to you in a pop-up window following the activation of any G DATA product using your Registration Number, which you receive after the purchase of a…  
48. System Requirements for G DATA Business  
Click here to get a comprehensive list of the minimum system requirement for G DATA Business solutions For the Memory Requirements, they are always expressed as free RAM available and not…  
49. How to reactivate an already installed G DATA Business program  
In order to reactivate your G DATA Business solution, you only need to reactivate the ManagementServer. There are two different ways to do this, depending on whether you have received a new…  
50. Get Started with G DATA Business  
The Registration Process: When you first purchase a G DATA license, you receive a Registration Number. Your license is inactive until you use this Registration Number to activate your…  
51. How to configure the G DATA Mail Security Gateway  
There are different ways to configure the Mailsecurity Gateway depending on where it is located in your network infrastructure and depending on which ports you are using for the different email…  
52. How to install the G DATA Security Client for Windows  
The Security Client of G DATA Business can be installed on various Windows operating systems (including Windows Server). Click here to get a detailed overview of the supported operating…  
53. How to install the G DATA client for iOS  
The G DATA Business client for iOS makes use of the Apple push notifications. In order to enable this function, you will first have to create an account in our ActionCenter. Access the…  
54. Engine B does not update – what should I do?  
Background information: On 24 October 2016, a signature update replaced the G DATA engine (Engine B) with a new version (GDAV.dll). As part of the update, the code signing certificate that we use…  
55. When updating the virus signatures on Windows Server 2003 I receive the error message "An invalid request was sent to the update server" - how to fix this issue?  
Background Information: To ensure the integrity of our update process, we are using SHA2 encryption for our security certificates. Windows Server 2003 (prior to R2) cannot natively receive…  
56. I can’t log in to G DATA Administrator, what to do?  
The following reasons could prevent you from logging in to G DATA Administrator: Cause 1: The user credentials are not recognized Cause 2: The ManagementServer is not reachable Cause 3: The…  
57. How to troubleshoot communication issues between the Security Clients and the ManagementServer of G DATA  
In the event of a G DATA Security Clients showing the status « No connection to server » under the column Security Status, there can be several different causes. Not all of them indicate…  
58. The service “G Data Security Client” is not able to start with the error message "Error 1: Invalid function"  
This is a rare issue which could happen after a software update to 14.0.1.122, resulting in the G DATA Driver Framework not being correctly installed. As a result, the G DATA Security Client…  
59. G DATA Secure Chat is discontinued  
Dear Secure Chatters, The best possible quality in our services and products is our aspiration. Unfortunately we will not be able to ensure this accustomed high standard in our G DATA Secure Chat…  
60. After updating to version 14.2.0.472 of the G DATA Security Client, the process "NativeMessagingWP.exe" generates an overload on the terminal server.  
Please rename the file "NativeMessagingWP.exe" temporarily into "NativeMessagingWP.exe.tmp" and restart the terminal server. We are trying to provide you with an automated solution as soon as…  
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