FAQ

75 results:
31. How to take debug logs of the G DATA Security Client for Windows in case of communication issues with the ManagementServer  
All of the following has to be done on the computer where the Security Client which presents the issue is installed.   Step 1. Download DebugView from Microsoft by clicking here. …  
32. How to take debug logs of the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client for Windows  
For any issue with the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client, we'll need general client communication logs to identify the issue. Furthermore…  
33. How to change locally the ManagementServer or subnet server assigned to a Security Client  
In order to allow a Security Client to connect to a different ManagementServer or subnet server than the one it was originally assigned to, you will have to change a couple of registry values on…  
34. What is the Security Status of a client on G DATA Administrator and how does it work?  
To show the Security Status of a G DATA Security Client, proceed as follows: 1. Open G DATA Administrator. 2. Using the client tree on the left hand side, select a client or group of…  
35. How to allow the ManagementServer or secondary server to be contacted via its IP address or FQDN by the Security Clients  
By default the Security Client contacts the server via its hostname. This requires Domain Name Resolution to work between the client and the server. However, clients can be configured to use the…  
36. How to install and configure Microsoft SQL Server 2014 Express  
Step 1. You can download SQL Server 2014 Express from the following link: https://www.microsoft.com/en-US/download/details.aspx?id=42299 Step 2. Click Download. Step 3. Choose either Express…  
37. How to configure email based reports  
Step 1. Open the G DATA Administrator and go to the tab ManagementServers > General Settings > Email. Step 2. Click on the small cogwheel at the center right part of the screen. Step…  
38. How to install the G DATA Security Client for Windows  
The Security Client of G DATA Business can be installed on various Windows operating systems (including Windows Server). Click here to get a detailed overview of the supported operating…  
39. How can I authorize an application on the Firewall?  
The G DATA Firewall is only included in the following products on PC: Internet Security Total Protection The following tutorial will show you how to authorize an application on the…  
40. How to find your Login Credentials for G DATA Business  
Your Login Credentials are displayed to you in a pop-up window following the activation of any G DATA product using your Registration Number, which you receive after the purchase of a…  
41. How to install and activate the G DATA ManagementServer (Using your Registration Number)  
Step 1. Download the installation file from the following link: Click here to start the download The size of the file is 1.2 GB. Step 2. Open the installation file and run Setup.exe. Step 3.…  
42. How to install and activate the G DATA ManagementServe (Using your Login Credentials)  
Step 1. Download the installation file from the following link: Click here to start the download The size of the file is 1.2 GB. Step 2. Open the installation file and run Setup.exe. Step 3.…  
43. How to renew your G DATA license for Windows  
Your license can be managed (renewed, extended or upgraded) via the G DATA UpgradeCenter. If you have any G DATA program installed on your PC, the easiest way to access the UpgradeCenter…  
44. How to install the G DATA client for iOS  
The G DATA Business client for iOS makes use of the Apple push notifications. In order to enable this function, you will first have to create an account in our ActionCenter. Access the…  
45. How to configure the G DATA Mail Security Gateway  
There are different ways to configure the Mailsecurity Gateway depending on where it is located in your network infrastructure and depending on which ports you are using for the different email…  
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