On the affected clients, please temporarily deactivate the functionality "Use Spam Filter" in the G DATA Administrator under "Clients/Client Settings/AntiSpam". We are trying to provide you with…
We are happy to offer you many new useful features with the latest version of our business solution. Unfortunately we noticed some issues during the roll-out process. In order to enable you to…
Please rename the file "NativeMessagingWP.exe" temporarily into "NativeMessagingWP.exe.tmp" and restart the terminal server. We are trying to provide you with an automated solution as soon as…
Dear Secure Chatters, The best possible quality in our services and products is our aspiration. Unfortunately we will not be able to ensure this accustomed high standard in our G DATA Secure Chat…
The Meltdown and Spectre vulnerabilities affect nearly every computer.
To let you easily check your system, we developed G DATA Meltdown & Spectre Scanner for you.
Click here to download G…
The following reasons could prevent you from logging in to G DATA Administrator:
Cause 1: The user credentials are not recognized
Cause 2: The ManagementServer is not reachable
Cause 3: The…
This is a rare issue which could happen after a software update to 14.0.1.122, resulting in the G DATA Driver Framework not being correctly installed.
As a result, the G DATA Security Client…
In the event of a G DATA Security Clients showing the status « No connection to server » under the column Security Status, there can be several different causes. Not all of them indicate…
Step 1. You will first have to remove the program from your Android device.
The following article will guide you through the removal process:
How to remove G DATA Mobile Internet Security
…
Background information:
On 24 October 2016, a signature update replaced the G DATA engine (Engine B) with a new version (GDAV.dll). As part of the update, the code signing certificate that we use…
All of the following has to be done on the computer where the Security Client which presents the issue is installed.
Step 1. Download DebugView from Microsoft by clicking here.
…
For any issue with the ExploitProtection, BankGuard or Anti-Ransomware component of the G DATA Security Client, we'll need general client communication logs to identify the issue. Furthermore…
To show the Security Status of a G DATA Security Client, proceed as follows:
1. Open G DATA Administrator.
2. Using the client tree on the left hand side, select a client or group of…
By default the Security Client contacts the server via its hostname. This requires Domain Name Resolution to work between the client and the server.
However, clients can be configured to use the…
In order to allow a Security Client to connect to a different ManagementServer or subnet server than the one it was originally assigned to, you will have to change a couple of registry values on…
