FAQ

63 results:
16. How to allow the ManagementServer or secondary server to be contacted via its IP address or FQDN by the Security Clients  
By default the Security Client contacts the server via its hostname. This requires Domain Name Resolution to work between the client and the server. However, clients can be configured to use the…  
17. What is the Security Status of a client on G DATA Administrator and how does it work?  
To show the Security Status of a G DATA Security Client, proceed as follows: 1. Open G DATA Administrator. 2. Using the client tree on the left hand side, select a client or group of…  
18. How to take debug logs of the G DATA Security Client for Windows in case of communication issues with the ManagementServer  
All of the following has to be done on the computer where the Security Client which presents the issue is installed.   Step 1. Download DebugView from Microsoft by clicking here. …  
19. How to copy and paste text from one place to another  
Step 1. Place your mouse cursor at the beginning of the text you wish to copy. (e.g.: license key sent to you via email). Step 2. Hold down the left mouse button and move your cursor to the end…  
20. How to install and activate your G DATA product for Windows (Using your Login Credentials)  
Step 1. Download the latest version of the product from one of the following links: For G DATA Antivirus click here For G DATA Internet Security click here For G DATA Total…  
21. How to remove G DATA for Windows from your PC  
There are two different ways to remove G DATA from your PC, first we will cover the standard one via the Programs and Features of Windows and then the second option via the setup package…  
22. "HttpClient error" during an update, what to do?  
Your G DATA software allows you to prevent updates from being downloaded from selected Wifi or 3G networks.  The reason for this is that these network connections can be slower than…  
23. How to update G DATA for Windows  
There are two different update options for your software: Virus signature updates and Program updates. Virus signature updates ensure that your computer stays protected against the most…  
24. How to install and activate your G DATA product for Windows (Using your Registration Number)  
Step 1. Download the latest version of the product from one of the following links: For G DATA Antivirus click here For G DATA Internet Security click here For G DATA Total…  
25. How to remove G DATA Mobile Internet Security from your Android device  
In order to remove G DATA Internet Security from your Android device, you first have to remove it from the list of device administrators. Proceed as follows: Step 1. Open the…  
26. How to install and activate G DATA Mobile Internet Security (Using your Login Credentials)  
If you have purchased the application from the Google Play Store, the installation process is covered in this other article: How to purchase and install G DATA Mobile Internet Security from…  
27. How to reinstall G DATA for Windows  
Step 1. You will first have to remove the software from your PC. You can uninstall it from the Windows Programs. If you need help with this operation, check the following article: How to remove…  
28. Get started with your G DATA product for Windows  
The Registration Process: When you first purchase a G DATA license, you receive a Registration Number (a.k.a.: License Key). Your license is inactive (and does not expire!) until you use this…  
29. How to find your Login Credentials (of your Windows or Android license)  
Your Login Credentials are sent to you via email the first time you activate any G DATA product with your Registration Number,  which you receive after the purchase of the license. An…  
30. How to find your Registration Number (of your Windows license)  
Keep in mind that you only have to activate the program with the Registration Number once (this is called the Registration Process). You then receive a User Name and Password via email.…  
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