FAQ

64 results:
1. "HttpClient error" during an update, what to do?  
Your G DATA software allows you to prevent updates from being downloaded from selected Wifi or 3G networks.  The reason for this is that these network connections can be slower than…  
2. After the upgrade to Windows 10, G DATA is not active. Is my system secure?  
Even though under normal circumstances your G DATA software is ported to the new Windows installation during the update to Windows 10, in some cases it can happen that the operation deactivates…  
3. After updating to version 14.2.0.472 of the G DATA ManagementServer, I can no longer log in to the G DATA Administrator.  
Cause: This can occur due to the G DATA Administrator being open during the installation of the update. Another cause can be unexpected database entries during the conversion of the database. …  
4. After updating to version 14.2.0.472 of the G DATA Security Client, emails or meeting requests remain in the outbox and are not getting sent.  
On the affected clients, please temporarily deactivate the functionality "Use Spam Filter" in the G DATA Administrator under "Clients/Client Settings/AntiSpam". We are trying to provide you with…  
5. After updating to version 14.2.0.472 of the G DATA Security Client, the process "NativeMessagingWP.exe" generates an overload on the terminal server.  
Please rename the file "NativeMessagingWP.exe" temporarily into "NativeMessagingWP.exe.tmp" and restart the terminal server. We are trying to provide you with an automated solution as soon as…  
6. Engine B does not update – what should I do?  
Background information: On 24 October 2016, a signature update replaced the G DATA engine (Engine B) with a new version (GDAV.dll). As part of the update, the code signing certificate that we use…  
7. G DATA Meltdown & Spectre Scanner  
The Meltdown and Spectre vulnerabilities affect nearly every computer. To let you easily check your system, we developed G DATA Meltdown & Spectre Scanner for you. Click here to download G…  
8. G DATA Secure Chat is discontinued  
Dear Secure Chatters, The best possible quality in our services and products is our aspiration. Unfortunately we will not be able to ensure this accustomed high standard in our G DATA Secure Chat…  
9. Get started with G DATA Antivirus for Mac  
After your purchase of G DATA Antivirus for Mac, you will receive a Registration Number via email. This number will be needed to activate your product. If you don't know where to find it,…  
10. Get Started with G DATA Business  
The Registration Process: When you first purchase a G DATA license, you receive a Registration Number. Your license is inactive until you use this Registration Number to activate your…  
11. Get started with G DATA Mobile Internet Security  
The easiest way to purchase G DATA Mobile Internet Security is from the Google Play Store. The following article will provide you with additional information about this process: How to…  
12. Get started with your G DATA product for Windows  
The Registration Process: When you first purchase a G DATA license, you receive a Registration Number (a.k.a.: License Key). Your license is inactive (and does not expire!) until you use this…  
13. How can I authorize an application on the Firewall?  
The G DATA Firewall is only included in the following products on PC: Internet Security Total Protection The following tutorial will show you how to authorize an application on the…  
14. How to add additional devices to your license for Windows or Android  
Please keep in mind that Windows and Android licenses work separately. You can extend a Windows license from 1 up to 5 devices and an Android license from 1 up to 3 devices, however you can't…  
15. How to allow the ManagementServer or secondary server to be contacted via its IP address or FQDN by the Security Clients  
By default the Security Client contacts the server via its hostname. This requires Domain Name Resolution to work between the client and the server. However, clients can be configured to use the…  
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