faq

1. How to install and activate G DATA Mobile Internet Security (on iOS)

1. Search G DATA Internet Security on the App Store To install the app, open the App Store on your device and enter "G DATA Internet Security" in the search bar. 2. Installation of Mobile…

2. How to install and activate your G DATA product

Windows How to install and activate G DATA on Windows Android How to install and activate G DATA on Android macOS How to install and activate G DATA on macOS iOS How to install…

3. How to install and activate your G DATA product for Windows

Step 1: Download the latest version of the product from one of the following links: Antivirus for Windows Internet Security for Windows Total Security for Windows …

4. How to install and activate G DATA Antivirus Mac

Step 1: Download the latest version of Antivirus Mac from the following link: https://secure.gd/dl-avmac Step 2: Once the above file has been downloaded, open it. …

5. How to install and activate your G DATA product for Windows (using your login credentials)

Step 1: Download the latest version of the product from one of the following links: Antivirus for Windows Internet Security for Windows Total Security for…

6. How to find your login credentials

Your login credentials are sent to you via e-mail the first time you activate any G DATA product with your registration number, which you receive after the purchase of the license. To get…

7. How to find your Registration Number

Option A: If you have purchased a physical copy of the product, you will find the Registration Number in the box at the inner front side. Option B: If you have purchased your…

8. How to purchase a G DATA product

Step 1 Go to the official G DATA website of your country. In order to access the G DATA website for any other country, click the small map down on right hand of the…

9. How to copy and paste text from one place to another

Step 1. Place your mouse cursor at the beginning of the text you wish to copy. (e.g.: license key sent to you via email). Step 2. Hold down the left mouse button and move your cursor to the end…

10. When updating the virus signatures on Windows Server 2003 I receive the error message "An invalid request was sent to the update server" - how to fix this issue?

Background Information: To ensure the integrity of our update process, we are using SHA2 encryption for our security certificates. Windows Server 2003 (prior to R2) cannot natively receive…

11. After updating to version 14.2.0.472 of the G DATA ManagementServer, I can no longer log in to the G DATA Administrator.

Cause: This can occur due to the G DATA Administrator being open during the installation of the update. Another cause can be unexpected database entries during the conversion of the database. …

12. After updating to version 14.2.0.472 of the G DATA Security Client, emails or meeting requests remain in the outbox and are not getting sent.

On the affected clients, please temporarily deactivate the functionality "Use Spam Filter" in the G DATA Administrator under "Clients/Client Settings/AntiSpam". We are trying to provide you with…

13. I need help after updating to the latest version 14.2.0.472.

We are happy to offer you many new useful features with the latest version of our business solution. Unfortunately we noticed some issues during the roll-out process. In order to enable you to…

14. After updating to version 14.2.0.472 of the G DATA Security Client, the process "NativeMessagingWP.exe" generates an overload on the terminal server.

Please rename the file "NativeMessagingWP.exe" temporarily into "NativeMessagingWP.exe.tmp" and restart the terminal server. We are trying to provide you with an automated solution as soon as…

15. G DATA Secure Chat is discontinued

Dear Secure Chatters, The best possible quality in our services and products is our aspiration. Unfortunately we will not be able to ensure this accustomed high standard in our G DATA Secure Chat…