FAQ

33 results:
1. After updating to version 14.2.0.472 of the G DATA ManagementServer, I can no longer log in to the G DATA Administrator.  
Cause: This can occur due to the G DATA Administrator being open during the installation of the update. Another cause can be unexpected database entries during the conversion of the database. …  
2. After updating to version 14.2.0.472 of the G DATA Security Client, emails or meeting requests remain in the outbox and are not getting sent.  
On the affected clients, please temporarily deactivate the functionality "Use Spam Filter" in the G DATA Administrator under "Clients/Client Settings/AntiSpam". We are trying to provide you with…  
3. After updating to version 14.2.0.472 of the G DATA Security Client, the process "NativeMessagingWP.exe" generates an overload on the terminal server.  
Please rename the file "NativeMessagingWP.exe" temporarily into "NativeMessagingWP.exe.tmp" and restart the terminal server. We are trying to provide you with an automated solution as soon as…  
4. Engine B does not update – what should I do?  
Background information: On 24 October 2016, a signature update replaced the G DATA engine (Engine B) with a new version (GDAV.dll). As part of the update, the code signing certificate that we use…  
5. Get Started with G DATA Business  
The Registration Process: When you first purchase a G DATA license, you receive a Registration Number. Your license is inactive until you use this Registration Number to activate your…  
6. How to allow the ManagementServer or secondary server to be contacted via its IP address or FQDN by the Security Clients  
By default the Security Client contacts the server via its hostname. This requires Domain Name Resolution to work between the client and the server. However, clients can be configured to use the…  
7. How to change locally the ManagementServer or subnet server assigned to a Security Client  
In order to allow a Security Client to connect to a different ManagementServer or subnet server than the one it was originally assigned to, you will have to change a couple of registry values on…  
8. How to configure email based reports  
Step 1. Open the G DATA Administrator and go to the tab ManagementServers > General Settings > Email. Step 2. Click on the small cogwheel at the center right part of the screen. Step…  
9. How to configure the G DATA Mail Security Gateway  
There are different ways to configure the Mailsecurity Gateway depending on where it is located in your network infrastructure and depending on which ports you are using for the different email…  
10. How to find your Login Credentials for G DATA Business  
Your Login Credentials are displayed to you in a pop-up window following the activation of any G DATA product using your Registration Number, which you receive after the purchase of a…  
11. How to install and activate the G DATA ManagementServe (Using your Login Credentials)  
Step 1. Download the installation file from the following link: Click here to start the download The size of the file is 1.2 GB. Step 2. Open the installation file and run Setup.exe. Step 3.…  
12. How to install and activate the G DATA ManagementServer (Using your Registration Number)  
Step 1. Download the installation file from the following link: Click here to start the download The size of the file is 1.2 GB. Step 2. Open the installation file and run Setup.exe. Step 3.…  
13. How to install and configure Microsoft SQL Server 2014 Express  
Step 1. You can download SQL Server 2014 Express from the following link: https://www.microsoft.com/en-US/download/details.aspx?id=42299 Step 2. Click Download. Step 3. Choose either Express…  
14. How to install the G DATA Security Client for Linux or Mac  
There are two ways to install the G DATA Security Client for Linux or Mac; either remotely from the G DATA Administrator, or locally via an installation script A. How to install the…  
15. How to install the G DATA client for Android  
There are two different ways to install the G DATA client on an Android device: A. Via the G DATA Administrator In this first scenario, the installation link is sent via email. This…  
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