G DATA Support - FAQ
Support Code: 16001

After the upgrade to Windows 10, G DATA is not active. Is my system secure?

This article will advise you in case of G DATA being shown as inactivate after you have upgraded your Operating System to Windows 10.

Even though under normal circumstances your G DATA software is ported to the new Windows installation during the update to Windows 10, in some cases it can happen that the operation deactivates G DATA, leaving your computer unprotected. 

If your G DATA program is missing or appears as non-functional after the update to Windows 10, it is advised to reinstall it.

Proceed as follows:

Step 1. You will first have to remove the software from your PC.

It is advised to use the setup package for this purpose.

The following article will guide you through the removal of your G DATA software via the setup package:

How to remove G DATA from your PC

Step 2. You can now reinstall the software.

The following article will guide you through the installation and activation of your G DATA software:

How to install and activate your G DATA product for your PC

Your G DATA software is now functional again and your system is protected.

Last change:

Operating system:

 Internet Security
 Total Security