FAQ

73 results:
1. G DATA Mobile Security Android: Activating Web Protection after an APK installation  
Step 1: Triggering the possibility to allow restricted settings Step 2: Allowing restricted settings Step 3: Activating Web Protection 1. In G DATA Mobile Security, open Web Protection. …  
2. G DATA Mobile Security Android: Activating Web Protection after an APK installation  
Step 1: Triggering the possibility to allow restricted settings Step 2: Allowing restricted settings Step 3: Activating Web Protection 1. Go back to G DATA Mobile Security Android and again…  
3. G DATA Mobile Security Android: Activating Web Protection after an APK installation  
Step 1: Triggering the possibility to allow restricted settings Step 2: Allowing restricted settings Step 3: Activating Web Protection 1. Open the App Info of G DATA Mobile Security Android. …  
4. Problems with the automatic update of G DATA products (error message: IUpdate.exe is corrupt)  
If you run into the following error message when updating (see screenshot), you should reinstall your software to continue receiving updates. You will find an up-to-date setup file in My G DATA…  
5. PUP Guidelines  
Fraud Hereby defined as "wrongful or criminal deception intended to result in financial or personal gain." Fraud is always intentional, any kind of fraud will result in a PUP classification or…  
6. How to reset or change your G DATA password  
Step 1: Go to the password reset web link below: https://www.gdatasoftware.com/lost-login-data Step 2: Enter either the email address you have registered with us, your G DATA registration…  
7. How to enter your credentials on Android  
Step 1: Open your G DATA Mobile Security software and tap the three bars in the top left corner. Step 2: Tap Settings and then tap G DATA – Account. Step 3: Enter your credentials in the…  
8. How to enter your credentials on Windows  
Step 1: Open your G DATA software. Step 2: Click on Login credentials in the lower left part of the window. This will open the Settings menu. Step 3: Enter your access data in the Username and…  
9. How to enter your credentials on macOS  
Step 1: Open G DATA Antivirus for Mac. Step 2: Click Settings. Step 3: Click License, and then click Change login details. Step 4: Enter your login details in the Username and Password fields…  
10. How to enter your credentials on iOS  
Step 1: Open your G DATA Mobile Security app and tap Settings. Step 2: Tap G DATA Account. Step 3: Enter your credentials in the Username and Password fields and click Refresh to confirm.  
11. How to troubleshoot the software and take debug logs  
When you encounter a technical issue with a component of the G DATA Business software before any log is taken check that the issue isn't be caused by external factors: Is network…  
12. How to take an MSINFO and Windows Event Logs report  
What information is in these files? The MSInfo report contains information about the hardware and software infrastructure of the PC. The Windows Event Logs contain all sort…  
13. How to take debug logs of the G DATA ManagementServer  
The ManagementServer's activity (including database activity) is automatically logged by the software. The logs can be found in the following folder on the server: %ProgramData%\G DATA\AntiVirus…  
14. Submit a suspicious file, URL or app  
Sample Submission Submit now! URL Submission …  
15. How to install and activate G DATA Mobile Internet Security (on iOS)  
1. Search G DATA Internet Security on the App Store To install the app, open the App Store on your device and enter "G DATA Internet Security" in the search bar. 2. Installation of Mobile…  
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