FAQ

75 results:
1. How to reset or change your G DATA password  
Step 1: Go to the password reset web link below: https://www.gdatasoftware.com/lost-login-data Step 2: Enter either the email address you have registered with us, your G DATA registration…  
2. How to enter your credentials on Android  
Step 1: Open your G DATA Mobile Security software and tap the three bars in the top left corner. Step 2: Tap Settings and then tap G DATA – Account. Step 3: Enter your credentials in the…  
3. How to enter your credentials on Windows  
Step 1: Open your G DATA software. Step 2: Click on Login credentials in the lower left part of the window. This will open the Settings menu. Step 3: Enter your access data in the Username and…  
4. How to enter your credentials on macOS  
Step 1: Open G DATA Antivirus for Mac. Step 2: Click Settings. Step 3: Click License, and then click Change login details. Step 4: Enter your login details in the Username and Password fields…  
5. How to enter your credentials on iOS  
Step 1: Open your G DATA Mobile Security app and tap Settings. Step 2: Tap G DATA Account. Step 3: Enter your credentials in the Username and Password fields and click Refresh to confirm.  
6. How to troubleshoot the software and take debug logs  
When you encounter a technical issue with a component of the G DATA Business software before any log is taken check that the issue isn't be caused by external factors: Is network…  
7. How to take an MSINFO and Windows Event Logs report  
What information is in these files? The MSInfo report contains information about the hardware and software infrastructure of the PC. The Windows Event Logs contain all sort…  
8. How to take debug logs of the G DATA ManagementServer  
The ManagementServer's activity (including database activity) is automatically logged by the software. The logs can be found in the following folder on the server: %ProgramData%\G DATA\AntiVirus…  
9. Submit a suspicious file, app or URL  
Submit suspicious URL Submit suspicious file Submit a suspicious app  
10. How to install and activate G DATA Mobile Internet Security (on iOS)  
1. Search G DATA Internet Security on the App Store To install the app, open the App Store on your device and enter "G DATA Internet Security" in the search bar. 2. Installation of Mobile…  
11. How to install and activate your G DATA product  
Windows How to install and activate G DATA on Windows Android How to install and activate G DATA on Android macOS How to install and activate G DATA on macOS iOS How to install…  
12. How to install and activate your G DATA product for Windows  
Step 1:  Download the latest version of the product from one of the following links: Antivirus for Windows  Internet Security for Windows  Total Security for Windows …  
13. How to install and activate G DATA Antivirus Mac  
Step 1: Download the latest version of Antivirus Mac from the following link: https://secure.gd/dl-avmac  Step 2: Once the above file has been downloaded, open it. …  
14. How to find your login credentials  
Your login credentials are sent to you via e-mail the first time you activate any G DATA product with your registration number, which you receive after the purchase of the license. To get…  
15. How to install and activate your G DATA product for Windows (using your login credentials)  
Step 1: Download the latest version of the product from one of the following links: Antivirus for Windows  Internet Security for Windows​​​​​​​  Total Security for…  
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