FAQ

70 results:
1. How to take an MSINFO and Windows Event Logs report  
What information is in these files? The MSInfo report contains information about the hardware and software infrastructure of the PC. The Windows Event Logs contain all sort…  
2. How to troubleshoot the software and take debug logs  
When you encounter a technical issue with a component of the G DATA Business software before any log is taken check that the issue isn't be caused by external factors: Is network…  
3. How to take debug logs of the G DATA ManagementServer  
The ManagementServer's activity (including database activity) is automatically logged by the software. The logs can be found in the following folder on the server: %ProgramData%\G DATA\AntiVirus…  
4. Submit a suspicious file, app or URL  
Submit suspicious URL Submit suspicious file Submit a suspicious app  
5. How to install and activate G DATA Mobile Internet Security (on iOS)  
1. Search G DATA Internet Security on the App Store To install the app, open the App Store on your device and enter "G DATA Internet Security" in the search bar. 2. Installation of Mobile…  
6. How to install and activate your G DATA product  
Windows How to install and activate G DATA on Windows Android How to install and activate G DATA on Android macOS How to install and activate G DATA on macOS iOS How to install…  
7. How to install and activate your G DATA product for Windows  
Step 1:  Download the latest version of the product from one of the following links: Antivirus for Windows  Internet Security for Windows  Total Security for Windows …  
8. How to install and activate G DATA Antivirus Mac  
Step 1: Download the latest version of Antivirus Mac from the following link: https://secure.gd/dl-avmac  Step 2: Once the above file has been downloaded, open it. …  
9. How to install and activate your G DATA product for Windows (using your login credentials)  
Step 1: Download the latest version of the product from one of the following links: Antivirus for Windows  Internet Security for Windows​​​​​​​  Total Security for…  
10. How to find your login credentials  
Your login credentials are sent to you via e-mail the first time you activate any G DATA product with your registration number, which you receive after the purchase of the license. To get…  
11. How to find your Registration Number  
Option A: If you have purchased a physical copy of the product, you will find the Registration Number in the box at the inner front side. Option B: If you have purchased your…  
12. How to purchase a G DATA product  
Step 1  Go to the official G DATA website of your country. In order to access the G DATA website for any other country, click the small map down on right hand of the…  
13. How to copy and paste text from one place to another  
Step 1. Place your mouse cursor at the beginning of the text you wish to copy. (e.g.: license key sent to you via email). Step 2. Hold down the left mouse button and move your cursor to the end…  
14. When updating the virus signatures on Windows Server 2003 I receive the error message "An invalid request was sent to the update server" - how to fix this issue?  
Background Information: To ensure the integrity of our update process, we are using SHA2 encryption for our security certificates. Windows Server 2003 (prior to R2) cannot natively receive…  
15. After updating to version 14.2.0.472 of the G DATA ManagementServer, I can no longer log in to the G DATA Administrator.  
Cause: This can occur due to the G DATA Administrator being open during the installation of the update. Another cause can be unexpected database entries during the conversion of the database. …  
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